Get to know us

Our Mission

Mission Statement - Eternal Aura

At Eternal Aura, our mission is to empower individuals to express their unique identities through the art of fragrance. We are dedicated to providing an exceptional range of scents that resonate with every personality and story. Our belief is that everyone deserves a signature fragrance that embodies their essence, evokes emotions, and leaves a lasting impression.

Through meticulous craftsmanship and a commitment to quality, we strive to create diverse, inclusive scents that reflect the beauty of individuality. We are passionate about transforming the ordinary into the extraordinary, ensuring that each bottle we produce is a celebration of self-expression and authenticity.

At Eternal Aura, we invite you to discover a fragrance that speaks to you, making your presence unforgettable.

Privacy Policy

Eternal Aura Perfumes insists upon the highest standards for secure transactions and protection of your Personal Information and its privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Eternal Aura Perfumes is committed to protecting and safeguarding your privacy.

This Privacy Policy describes the types of personal information that is collected on the Eternal Aura Perfumes website, how we mutually benefit from such information, how we may use that information, and with whom we may share the same. The Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify, or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree please do not use or access our Site.

TERMS AND CONDITIONS

Collection Of Personally Identifiable Information (PII) And Other Information

Eternal Aura Perfumes limits itself to collect information in order to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected by us include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address and operating system of your computer, and the browser type and version being used by you.

We will not sell, distribute, or lease your personal information to third parties.

We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.

Credit Card, Debit Card and Banking Information

Eternal Aura Perfumes does not collect or store Credit Card or Debit Card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.

Refund & Return

Return Policy:

Eternal Aura Perfumes wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.

The customer should contact our customer care within 24-48 hours in the event they receive a damaged / broken/ leaked product.

The video proof must be available at the time of unboxing for availing refund.

In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund / exchange can be initiated after a thorough verification of the refund policy.

Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.

Refund Policy:

Eternal Aura Perfumes is not responsible for any damage after the delivery of the products.

An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made.

In case of refund to be claimed kindly contact our customer care on +91 9352046679 or write to us on eternalauraperfumes@gmail.com with the necessary images and videos related to your claim with subject line “Refund For ”.

In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot.

Contact the customer care team on +91 9352046679 if the order is marked as delivered and is not received by the customer, within 2 days of the product being marked delivered. No refunds shall be made post this period.

The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.

Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.

A claim of refund should be made within 24 hours of order delivery with the details.

If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by Eternal Aura Perfumes

Eternal Aura Perfumes will provide all the details with relevant screenshots along with transaction id once the refund is initiated.

Our products contain active natural extracts and ingredients and damages due to neglect, improper usage or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch test as cautioned in every product.

Cancellation Policy:

Cancellation of orders can be processed before their dispatch from the warehouses only. A gateway charge of 2.5% shall be levied against your order for cancellation.

A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance.

Orders cannot be cancelled once shipped from the warehouses and an amount 75 will be deducted once the order is shipped and if it is returned back to the seller (prepaid orders).

Shipping Policy

Purchases are shipped from our warehouse in Bongaigaon, Assam, – India, by courier. Please allow following number of days from receipt of your order.

India Wide – 3 to 7 business days

Order deliveries will be made between 9am – 8pm Monday – Saturday. Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative i.e., a family member, colleague, neighbor, etc.

Eternal Aura Perfumes takes no responsibility for goods signed by an alternative person.

Eternal Aura Perfumes is not responsible for damage after delivery.

All claims for shortages or damages must be reported to customer service on the day of delivery. Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Support

• About Us

• Contact Us

Marketed By:
Shobha Electronics, Station Road, Bongaigaon, Assam-783380

Manufactured By:
AA Aromas, Mumbai, India

Email: eternalauraperfumes@gmail.com
Call: +91-9352046679

(Monday-Saturday 10:30 AM - 7 PM)